Customer Service

Available dates

  • , Postponed until 2025 dates TBC
    – Booking link coming soon

This FREE one-day course includes lunch, tea and coffee, all participants receive a certificate and travel expenses to your local course are covered.

This course runs for approximately 6 hours, aiming to start at 9am and finish by 3.15pm. The times are flexible to allow for school drop off/pick up etc to make it accessible to all.

What does the course cover?

By the end of the course, you will have an understanding of the following:

  • What is customer service
  • Face to face customer service
  • Dealing with complaints
  • Accepting compliments
  • Importance of product knowledge
  • Using the telephone
  • Taking messages
  • Relaying information
  • Using other forms of communication
  • Emails
  • Social media
  • Dealing with incoming and outgoing post
  • Understand the difference between good and bad customer service and how that can impact an organisation
  • Tips on delivering good customer service.

Who is this basic-level introductory course aimed at?

  • If you are an individual living in the Dover, Folkestone & Hythe and Thanet districts, interested in volunteering but perhaps needing a confidence boost before taking those first steps into volunteering and you meet the below requirements then please get in touch with the team at training@kcv.org.uk

Course participants must be:

  • 19 years of age or over
  • unwaged (unemployed/retired/house person) or low-waged
  • UK/EU Citizen

How do I book my place?

Please book your place using the links below. Any problems or queries, please email the team at training@kcv.org.uk.

Available dates

  • , Postponed until 2025 dates TBC
    – Booking link coming soon
Kent Coast Volunteering