Front of House/Museum Steward

Keywords

18+ Community Engagement Customer Service Heritage Visitor Experience

Description

Front of House volunteers will help our visitors enjoy our museum. They will spend time in the galleries, encouraging visitors to engage with Betteshanger’s mining heritage, natural environment, and the collection. They will use brilliant communication skills to share their passion and enthusiasm for the local history with a wide range of people. This is a great role for someone who loves sharing their stories, spending time chatting with people who share their interests and learning new things.

Availability: Weekly (preferred, but not necessary)

Working with: Kent Mining Museum Volunteers, Museum Manager + Curator, wider KMM team and Betteshanger Country Park Team

Responsible Manager: Museum Manager & Curator

Location: Kent Mining Museum, Betteshanger Country Park

Full training will be provided for all volunteers.

What rewards come with volunteering, and how does it create meaningful change?

• become part of our volunteering team

Requirements

Key Competencies:

• Enjoy being with and can communicate well with a diverse range of people
• Be willing to work with a diverse group of individuals
• Have an interest in local history (mining history is desirable)
• Have good timekeeping and are reliable
• Have enthusiasm and positive attitude to provide high standard services in visitor engagement and customer service