COMPLAINTS POLICY



Kent Coast Volunteering views complaints as an opportunity to learn and improve for the future as well as a chance to put things right for the person that has made a complaint. A complaint is regarded as any expression of dissatisfaction, whether justified or not about the conduct or behaviour of anybody (including other organisations) that you meet through Kent Coast Volunteering.
This Policy does not cover complaints from Staff or Volunteers who should use the appropriate Kent Coast Volunteering Disciplinary and Grievance Procedures.

This policy tells you how to make a complaint at Kent Coast Volunteering.

You can download the full policy document here in Adobe pdf format.