Complaints and Grievance Procedures

Everyone should be offered the ability to make a complaint, so it’s important that you have your procedures in place to handle it. What are you timelines? What constitutes a complaint? What constitutes a solution?

All these things can be found in the Complaints Procedure below, and if you have paid workers then you will also need the Grievance Procedures in place too.

Please see our template examples below, which you are welcome to download, use, and edit as you see fit:

• • Complaints Procedure
  • Grievance and Disciplinary Procedure (only if you have paid workers)